Reservation Policy

1. Confirming bookings All bookings are held in good faith to the arrival and departure date listed in the reservation, at the rate specified. To confirm reservations, a current valid credit card is required. Variations to this, including pre-payment of accommodation, may apply during peak periods at the property's absolute discretion.

2. Cancellations
A cancellation fee of one night's accommodation will apply to any booking cancelled within 24 hours of arrival time. If no arrival time is specified, 2pm of that day will be deemed the arrival time. Any cancellation fee will automatically be charged to the credit card details provided for confirmation, or deducted from the reservation deposit.
Please note: This excludes advance purchase bookings which are non-refundable, non-cancellable and non-amendable.
Any property may at their absolute discretion alter these terms and conditions for specific bookings, and rate types and advise in writing, the terms and conditions that will apply (e.g. to group bookings or for peak period reservations).

3. Checking in
Upon arrival, each guest will be required to sign a standard Comfort-Inn registration form, and accept the terms and conditions therein for his/her stay. Check-in time is 2pm unless otherwise arranged with property. A valid credit card or cash deposit is required for a room security bond.

4. Payment
On arrival a pre-authorisation of your credit card for your accommodation amount may be required. Please check with the property as to which credit cards are accepted. A room security bond in the form of a cash deposit or credit card pre-authorisation will also be required upon arrival. Although a minimum of the first night’s accommodation is typically required, this amount may vary from property to property. Please check with reception at the time of check-in.
Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit. Please check with the property before sending a cheque.